User Help

Accessing the Cloud Service

To access the cloud service you need to login with the email address and password associated with your account. Please contact support in case you are uncertain about the email address associated with your account.

Forgot password: How to reset your password

In case you have forgotten your password or you simply want to reset your password, please click on the "Forgot Password?" link below the Sign In button and follow the instructions provided.

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1. Starting a recording

You may record in one of the following ways:

  • From your account:
    • Call your video endpoint or software client (individual recording), or
    • Call a Virtual Meeting Room (VMR) (multipoint recording)
    • Click on the favorite button "My camera" to use your integrated or connected camera (supported in Google Chrome browser).
  • From your endpoint/client or VMR: Call your account video address (contact support to obtain your account video address).

1.1 Using your video endpoint, software client or VMR as source

Figure: How to start a recording by entering the video address of the recording source (endpoint/client/VMR) and clicking on the record button.

Recording

Figure: How to start a recording by clicking on one of your Favorite (previously used and saved) video addresses (one click to record).

Recording with Favorite video address

In some cases you may have to include a PIN code to authenticate the cloud service on the remote side. The typical use case is to authenticate the cloud service when calling into a VMR enabled with PIN code.

Figure: How to start a recording when PIN code is required to access the remote side (in most cases a VMR).Recording with Favorite video address

1.2 Using your integrated or connected camera as source

Figure: How to record using your integrated or connected camera using Google Chrome browser and the My camera favorite button.My camera

Figure: How to mute/unmute audio and video, and to share/capture your screen.Screen sharing using My camera

 

2. Monitoring and stopping a recording

2.1 When using your video endpoint, software client or VMR as source

When the video call is established between the cloud service and your endpoint/client/VMR (either by calling from or to the cloud service), a session window appears providing useful stats such as recording time, bandwidth (based on the negotiation between your endpoint/client/VMR and the cloud service), and current audio/video packet loss.

To stop the recording you can click on the red circle with the white square inside. You can alternatively disconnect the video call on the remote side (your endpoint/client/VMR).

Figure: Session window providing useful info when recording from a video endpoint, client or VMR.

Recording with Favorite video address

2.2 When using your integrated or connected camera as source

Figure: Session window providing useful info and selfview when recording from your connected or integrated camera using the My camera favorite button.

Recording session when using My camera

3. Adding and removing favorites (endpoint, client, VMR)

Your favorite video addresses (to your endpoints/clients/VMRs) appear below the video address field.

Figure: How to start a recording by clicking on one of your Favorite (previously used and saved) video addresses (one click to record).

Recording with Favorite video address

New favorites can be added by clicking on the Star in the session window (during a recording).

Figure: How to add a new Favorite video address.

Recording with Favorite video address

You can remove a favorite by hovering the favorite and clicking on the X in the top right hand corner.

Figure: How to remove a favorite.

Recording with Favorite video address

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1. Optional add-on

Live streaming is an optional add-on to the cloud recording service. Users have by default access to record mode. Assuming your organization have an active live streaming subscription, you may have been provisioned with access to both (1) record mode and (2) live streaming & record mode. Please contact support in case you have question about the status of your subscription.

The sections below explain how to manage live streams and how to switch between (1) record mode and (2) live streaming & record mode.

2. Creating a stream

You can create a new stream by clicking on the dropdown menu next to the record / stream button.
You can repeat this process and create any number of streams for future live events.

Figure: How to create a new stream.

Creating a new stream

Each stream has the following parameters associated with it:

  • Stream title (defined by you and visible to viewers)
  • Stream URL (auto-generated unique URL which you can share with the viewers)
    • Example: https://my.rec.vc/live/<16-case-sensitive-alphanumeric-characters>

3. Activating a stream

To activate a stream, click on the dropdown menu next to the record / stream button and click on the stream you want to activate. The gray icon to the left of the stream title will turn black once the stream has been activated. The record button will also switch to stream button if you were previously in record mode.

Figure: How to activate a stream

Activating a stream

4. Starting a stream

After you have activated the stream you want to use, you are ready to start the stream.

4.1 Using your video endpoint, software client or VMR as source

Enter the video address of your endpoint/client/VMR and click on the stream button.

Figure: How to start a streamStarting a stream

When the video call is established between the cloud service and your endpoint/client/VMR (either by calling from or to the cloud service), a session window appears with the following:

  • Live stream preview (with some delay, similar to how it is experienced by your viewers)
  • Stream input (the call between the cloud service and your endpoint/client/VMR)
    • Bandwidth
    • Audio packet loss
    • Video packet loss
  • Stream output
    • Current viewers (real-time data)
  • Unique stream URL (in case you need to share it ad-hoc)

To stop the stream you can click on the red circle with the white square inside. You can alternatively disconnect the video call on the remote side (your endpoint/client/VMR).

Figure: Live streaming session window when using your video endpoint, software client or VMR as sourceStarting a stream

4.2 Using your integrated or connected camera as source

Click My camera to start streaming using your integrated or connected camera as source using Google Chrome browser.

Figure: How to stream using your integrated or connected camera
Stream from Google Chrome

A live streaming session window appears when the stream has started. The session window includes the following:

  • Live stream selfview
  • Stream input (the session between the cloud service and your Google Chrome browser)
    • Bandwidth
    • Audio packet loss
    • Video packet loss
  • Stream output
    • Current viewers (real-time data)
  • Unique stream URL (in case you need to share it ad-hoc)

Figure: Live streaming session window when using your integrated or connected camera as source
Live streaming using Google Chrome and your integrated/connected camera as source

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1. Searching your videos

Your recorded videos (including recorded live streams if you have this add-on subscriptions) are available in your video library.

You can in the video library perform basic search tasks to filter on e.g. particular video addresses (or their respective display names, if any), and sort the videos by date (newest/oldest first).

Figure: How to search your video library. Starting a stream

2. Playing, sending, downloading and removing a video

By hovering a particular video you may click on the respective icons to:

  • Play the video (video is loaded / streamed in new browser tab)
  • Send the video by email (creates a new email in your default email client with a unique link for the video in question)
  • Download the video (to your Default download folder)
  • Remove the video (NOTE: This action will permanently delete the video from the cloud service)
Figure: How to play, email, download or delete a video.

Starting a stream

Contact Support

Feel free to contact support@rec.vc with any question or issue not addressed in this user help documentation.